Job Title EnglishSpanish Bilingual Tier 2 Technical Support RepresentativeCompany CallnovoLocation Remote Freelancer Contract This posting is cityanchored for job board distribution but candidates may work remotely if they are legally able to provide freelance services from their locationEmployment Type Freelancer ContractWorking Hours 300 PM 1200 AM Central European Time 5 days per week Weekend rotation may be requiredMarket Served English and Spanishspeaking customersIndustry Customer Support Technical Support Call Center ServicesJob Overview Callnovo is seeking an EnglishSpanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client This position is ideal for candidates with strong spoken and written English and Spanish skills solid troubleshooting abilities and experience handling customer escalationsKey Responsibilities Provide Tier 2 customer and technical support in both English and Spanish Troubleshoot product account and service issues guiding customers to resolution Accurately escalate complex cases with clear notes and supporting details Maintain professional communication across email phone chat or ticketing channels Follow client workflows quality standards and data privacy requirementsRequirements Proficiency in both English and Spanish must be comfortable supporting customers professionally in both languages Prior experience in customer support call center help desk or technical support Ability to work 300 PM 1200 AM Central European Time 5 days per week including possible weekend rotation Reliable internet connection quiet work environment and ability to work independently as a freelancer Strong problemsolving skills attention to detail and clear written communicationPreferred Qualifications Experience in Tier 2 support SaaS support telecom ecommerce or consumer technology support Familiarity with CRM ticketing systems remote troubleshooting and escalation workflowsHow to ApplyPlease submit your resume through this posting Qualified candidates may be invited to complete registration through Callnovos application page httpsassessherodashaijobs147 No separate assessment is required at this stage
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