Company CallnovoJob Title EnglishSpanish Bilingual Tier 2 Technical Support RepresentativeEmployment Type Freelancer ContractLocation Remote open to candidates in Spanishspeaking countries in Americas time zones This posting is created for the listed citycountry onlyWorking Hours 300 PM 1200 AM Central European Time 5 days per week exact workdays to be confirmed Candidates must be available to support weekend shiftsCompensation Salary range is not provided at this stage compensation will be discussed during the interview processApplication Email hrcallnovocomJob OverviewCallnovo is seeking an EnglishSpanish Bilingual Tier 2 Technical Support Representative to deliver customerfacing technical support via phone remote connection and realtime chat The ideal candidate will possess strong troubleshooting abilities indepth knowledge of Windows OS and PC hardware and the capability to guide customers through technical issues with clarity and patienceKey Responsibilities Handle inbound customer calls and provide efficient technical assistance Make outbound calls to customers requiring technical support Conduct remote sessions to diagnose and resolve technical problems Communicate with customers via realtime chat during remote support sessions Troubleshoot PC hardware software operating system driver email malware and peripheral device issues Guide customers through Windows OS installation configuration and systemrelated troubleshooting Provide clear stepbystep solutions to customers Escalate unresolved or complex cases to the appropriate team or supervisor Participate in service improvement initiatives as assignedRequirements Fluent in English and Spanish Previous experience in technical support IT helpdesk or customerfacing troubleshooting roles Strong troubleshooting and problemsolving skills Ability to research and resolve unfamiliar technical issues Good knowledge of PC hardware components including CPU GPU RAM storage and related devices Advanced knowledge of Windows OS including installation software installationuninstallation customization and troubleshooting Understanding of viruses malware and antivirus software Familiarity with drivers driver sources and installation procedures Ability to configure and troubleshoot inputoutput devices and other hardware peripherals Knowledge of email client setup account configuration SMTP IMAP and POP ports Ability to guide customers clearly and patiently through technical steps Strong organizational skills and ability to multitask Comfortable working with routine tasks in a computerized environment Strong listening analytical and communication skills Customerfocused mindset and commitment to high customer satisfaction Must be available to work weekends as part of a 5day workweekPreferred Qualifications Basic macOS troubleshooting knowledge Experience with data recovery processes Interest in digital technology computer software and new technologies Positive attitude and problemsolving mindset Strong teamwork and communication skillsHow to ApplyPlease send your resume to hrcallnovocom
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