Junior Concierge nComing soon to the heart of MayfairThe St Regis Londonmarks the brands prestigious debut in the United Kingdom This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St Regis London embodiesLive Exquisitea celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the worldnAs Junior Concierge you will support the Concierge team in delivering exceptional and personalised guest experiences ensuring every request is handled with care efficiency and attention to detail You will assist guests with a wide range of arrangements while providing knowledge of the hotel and local area contributing to a seamless and memorable stay This role is ideal for a servicedriven individual who is passionate about hospitality and eager to develop within a luxury concierge environmentn Key Responsibilities nn Assist guests with requests for transportation dining reservations experiences and local servicesn Provide accurate and engaging information about the hotel local attractions and eventsn Respond promptly to guest enquiries calls messages and requestsn Coordinate with departments such as Front Office Housekeeping and Butlers to fulfil guest needsn Support the Concierge team in planning and organising guest arrangementsn Follow up on requests to ensure complete guest satisfactionn Maintain accurate records of guest interactions and update concierge logsn Monitor guest areas where required ensuring comfort and service standards are upheldn Assist with special guest requests and personalised arrangementsn Uphold confidentiality and professionalism in all guest interactionsn Follow all company policies procedures and luxury service standardsnn Core Competencies nWe are seeking a motivated and engaging individual with a passion for guest service and local experiences You should havenn A strong interest in hospitality and concierge servicesn Excellent communication and interpersonal skillsn A warm professional and approachable mannern Good organisational skills and attention to detailn Ability to work efficiently in a fastpaced environmentn A proactive mindset anticipating guest needs and supporting the teamn Interest or knowledge of local attractions dining and experiencesn A collaborative approach working closely with operational teamsn Impeccable personal presentation aligned with luxury brand standardsn A willingness to learn and develop within a Concierge careernnAtThe St Regis London our Hosts are the heartbeat of our legacy of exceptional service In honour of your dedication we offer a curated collection of benefits designed to support and elevate your journey with usn Financial Rewards nn Competitive salary designed to recognise excellencen Enhanced pensionn Life assurancen Company sick payn Additional holiday allowancen Access to BenefitHubs exclusive retail wellness and travel privilegesn Friends Family preferred rates at Marriott hotels worldwidenn Career Development nn Clear pathway for internal promotions and transfersn Crossdepartment training to refine your craft and broaden your expertisen Expertled development programmesn Continuous learning through structured programmesn Premium elearning platform accessn Be part of an exclusive preopening experience shaping the future of the propertynn Wellbeing Support nn Private Medical Insurancen Employee Assistance Programmen Complimentary meals on duty crafted with care and served in our staff restaurant featuring wholesome quality cuisinen Food Beverage discounts across Marriott propertiesn Yearround wellbeing initiatives and wellness activitiesnn Recognition Appreciation nn Award programmes celebrating exceptional performancen The Astor Awardsn Distinctive Moments celebrationn Long service awardsn Key life moments celebrated birthday anniversaries personal milestones and achievementsn Vibrant social calendar with team events and engagement activitiesnn Terms and Conditions Apply n Eligibility nIn line with the requirements of the Asylum Immigration Act 1996 all applicants must be eligible to live and work in the UK Documented evidence of eligibility will be required from candidates as part of the recruitment processn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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