Job Title: Application Reliability & Support EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The OpportunityJoin our dynamic team supporting the Secure the Enterprise initiative by helping transform today’s manual system security evaluation and authorization processes into a modern, automated, and continuously monitored environment. In this role, you’ll work across multiple technical domains—software development, systems engineering, systems administration, and operations support—to keep critical applications running smoothly and securely throughout their entire lifecycle. This is a hands-on position at the heart of mission operations, offering a fast-paced environment, broad technical exposure, and the opportunity to directly influence enterprise readiness and resiliency.ResponsibilitiesMonitor and maintain application systems to ensure data accuracy, reliability, and overall system health.Drive operational excellence by identifying performance issues, troubleshooting problems, and implementing improvements to system configuration or code when needed.Track and interpret key metrics, logs, dashboards, and alerts to proactively prevent downtime and maintain optimal performance.Support 24/7 watchfloor operations by detecting service degradations, dataflow failures, system errors, and application issues—and escalate when requiredPerform foundational Linux administration tasks, including service checks, restarts, log reviews, and resource validation disk, memory, CPU, as well as supporting server reboots.Assist with cloud operations in AWS using the Console or CLI to assess instance health, review system status, reboot servers, and provide basic operational troubleshooting.Participate in a rotating 12‑hour shift schedule 6AM–6PM / 6PM–6AM to deliver continuous application support.Qualification
