The Customer Service Representative is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.Why choose Asurion? Next Level Pay: Earn ₱35,500 monthly salary PLUS unlimited sales incentives incentives are based on performance. Free Daily meals: Complimentary meals every day. Work-Life Balance: Up to 30 days paid time off convertible to cash Future planning: Life insurance + retirement plan And more: Transportation, rice, and other allowances And if you need more motivation, we have multiple New Hire Promos that you may qualify for! Learn more here. What You’ll Do: Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives. Offer Solutions and Drive Sales: Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience. Passion for Growth: We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action. Tech Expert & Trendsetter: Provide expert guidance while troubleshooting devices like laptops, smartphones, and more. Engage and Educate: Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends. Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score NPS. Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success. Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a "can-do" spirit,
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