7118 - Laurel - 8800 Freestate Dr, Laurel, Maryland, 20723CarMax, the way your career should be! Position OverviewAs a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax’s commitment to honesty, transparency, and exceptional service. In this dynamic role, you’ll guide customers through the service and repair process—before, during, and after—delivering clear communication and personalized support. Your ability to balance technical details with a customer-first approach will make every experience seamless and rewarding.Why CarMax?At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.Role ResponsibilitiesWelcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finishAccurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitmentsConsult with customers on recommended repairs and explain service details clearlyReview completed work for accuracy and prepare invoices for billingProcess service payments and manage cash transactions responsiblyCoordinate workflow efficiently to maintain productivity in a fast-paced environmentFollow CarMax Environmental, Health and Safety EH&S requirements and maintain a clean and orderly work area.Required QualificationsStrong interpersonal and communication skills with proven ability to deliver outstanding customer serviceProficiency in telephone etiquette and active listening techniquesAbility to interpret and record data ac
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