Job Title Customer Support Manager Latin American OperationsKey Responsibilities Oversee and manage customer support activities for Latin American markets Lead and mentor a team of customer support representatives to ensure highquality service Develop and implement strategies to improve customer satisfaction and operational efficiency Handle escalated customer issues and resolve them in a timely and professional manner Monitor performance metrics and prepare regular reports for senior management Collaborate with other departments to address customer needs and feedbackRequirements Fluency in both Portuguese and English is mandatory Proven experience in customer support or a related field preferably in a managerial role Strong leadership and communication skills Ability to work effectively in a multicultural environment Excellent problemsolving and organizational abilitiesThis role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America
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