About the company Tangspac Consulting is a leading recruitment and consulting firm specializing in the financial services and technology sectors across Asia With a strong presence in Singapore Hong Kong and China Tangspac Consulting is committed to delivering exceptional talent solutions and strategic consulting services to its clients The company prides itself on its deep industry knowledge innovative approach and dedication to fostering longterm relationships with both clients and candidatesJob responsibilities Manage and oversee the incident management process ensuring timely resolution of incidents Coordinate with crossfunctional teams to identify analyze and resolve incidents effectively Develop and implement incident management strategies and procedures to minimize impact on business operations Monitor incident trends and provide insights for continuous improvement of processes Prepare and present incident reports to senior management highlighting key issues and resolutions Ensure compliance with industry standards and company policies in incident management activities Lead and mentor the incident management team fostering a culture of collaboration and excellenceJob requirements Bachelors degree in Information Technology Computer Science or a related field Minimum of 5 years of experience in incident management or a similar role within the IT industry Strong understanding of ITIL processes and best practices Excellent problemsolving skills and ability to work under pressure Proven leadership skills with experience in managing and developing teams Exceptional communication and interpersonal skills Ability to work collaboratively with crossfunctional teams and stakeholdersJob benefits Competitive salary package with performancebased bonuses Comprehensive health and wellness benefits Opportunities for professional development and career advancement Flexible working arrangements to promote worklife balance Access to industryleading tools and technologies Supportive and inclusive company culture Regular teambuilding activities and company events
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