Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: As a Staff Platform/SRE Engineer, you are a key technical leader for our India-based engineering team, acting as a bridge between high-level architectural vision and world-class execution. Working closely with Senior Management and the Global Architecture team, you will help shape Vonage’s engineering culture. You will drive the implementation of our long-term technical roadmap for our Cloud-Native Kubernetes platform, ensuring our global production APIs remain resilient, cost-efficient, and secure. Your mission is to eliminate systemic friction through software engineering, ensuring a seamless experience for hundreds of developers interacting with the cloud. Your key responsibilities: Collaborative Technical Leadership: Work in partnership with the architecture team to scope, size, and execute large-scale initiatives. You serve as a primary technical authority and escalation point for the team in India. Predictive Problem Solving: Use deep systems knowledge to foresee architectural bottlenecks. You proactively design solutions for future scale, ensuring the platform stays ahead of business demands. Mentorship & Multiplier: Act as a lead mentor for junior and senior engineers. You provide the guidance needed to raise the engineering bar, fostering a culture of technical excellence and self-sufficiency. Infrastructure as Code (IaC) Culture: Drive the evolution of our IaC practices using tools like Terraform and Crossplane, moving the organization toward a Kubernetes-native management style. Reliability & Systems Debugging: Respond effectively to service failures by diving into AWS/EKS, Linux, and ArgoCD. Lead the team in performing thorough, blame-free Root Cause Analysis (RCA). CI/CD Modernization: Support the transition from legacy systems to modern automation. While expertise in GitHub Actions and enterprise-grade workflows is highly valued, your primary goal is ensuring a robust and automated deployment pipeline. What you'll bring Experience: 12+ years of progressive experience in software engineering, systems design, and cloud architecture. AWS & Kubernetes Excellence: Expert-level experience managing massive, high-traffic, multi-tenant Kubernetes environments specifically on AWS (EKS). Cloud-Native Proficiency: Deep understanding of the AWS ecosystem, including networking, storage, and security layers. Observability Architecture: Experience impl..
