About Luma Lumas mission is to build multimodal AI to expand human imagination and capabilities We believe that multimodality is critical for intelligence To go beyond language models and build more aware capable and useful systems the next step function change will come from vision So we are working on training and scaling up multimodal foundation models for systems that can see and understand show and explain and eventually interact with our world to effect change Where You Come In As Lumas platform adoption accelerates across enterprises and the creative network we are investing in building a worldclass postsales organisation As a Senior Customer Success Manager with Luma you will own a portfolio of highvalue enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts This role sits at the intersection of commercial ownership product usage and customer strategy You will work closely with customers to expand adoption across teams and use cases using data and insight to drive meaningful growth What Youll Do This is an opportunity to define how account growth is driven at Luma as we scale across EMEA You will Own a portfolio of strategic accounts with responsibility for expansion and longterm account growth Identify and execute opportunities to increase usage across teams geographies and use cases Build strong multithreaded relationships across technical operational and executive stakeholders Own and interpret usage data identifying trends spikes and dropoffs across accounts Translate usage insights into clear proactive growth strategies Partner with product and engineering teams to unlock new use cases and remove adoption blockers Lead account planning expansion strategy and commercial conversations within your accounts Contribute to renewals and longterm account strategy ensuring accounts continue to grow over time Who You Are 510 years experience in Strategic Account Management Enterprise Sales or commercial Customer Success within SaaS AI or enterprise technology Proven track record of driving expansion and growth within large complex accounts Strong commercial mindset with the ability to identify and execute revenue opportunities Comfortable working with data dashboards and usage metrics to inform decisionmaking Able to navigate and influence multiple stakeholders across large organisations Highly proactive with a bias towards action and ownership of outcomes Comfortable operating in fastmoving ambiguous environments What Sets You Apart Bonus Points Experience working with usagebased or APIdriven products Background in AI data platforms developer tools or creative technology Experience working with technical stakeholders such as engineering or product teams Experience scaling accounts in highgrowth startup environments
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
