Job Summary:JOB DESCRIPTION – BOX OFFICE ATTENDANTLocation: Cebu, PhilippinesDivision: SM TicketmasterLine Manager: Admin Manager/Ticketing Operations Manager Contract Terms: Permanent, Full Time, 40 hours per week THE TEAMThe Box Office operations team are the front face of Ticketmaster to the customers who purchase tickets from a box office at a venue or event site.THE JOBThe Box Office Attendant provides assistance to customer ticketing needs and provides high-quality service to meet customer service standards at Ticketmaster’s Box Offices, Outlets and Events.WHAT YOU WILL BE DOINGPrimary Responsibilities:To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demandsTo provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.To consult with the Ticketing Operations Manager or Admin Manager when required with the goal of providing the highest possible standard of customer serviceTo keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are particular details that are not understoodAnswer customers’ questions in relation to events on the Ticketmaster network at Box Offices, Outlets or EventsWorking in a roving team capacity, engaging in mobile customer service and transactions while actively moving around venue hot spots.Cash handling and balancing transactionsWHAT YOU NEED TO KNOW or TECHNICAL SKILLSCustomer Focus Ensuring Ticketmaster’s customers’ needs are continually satisfied.Experience in dealing with a range of people from different backgrounds is highly regarded.Strong customer service experience and demonstrated face to face people skills.Communication Demonstrating strong communication skills, both written and verbal.Effective listening skills are also paramount and must enjoy talking with people.Flexibility
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
