Position: Service Account Manager (Electrical)Reports to: VP of OperationsLocation: Columbus, OhioPay Range: $105,000 - $135,000
We take into consideration a number of factors when preparing a compensation package for successful candidates.
Superior is looking for a Service Account Manager to support and grow our electrical service work across multiple customer accounts. In this role, you’ll oversee customer service requests, coordinate scheduling, ensure successful project delivery, and build strong customer relationships. The Service Account Manager is also responsible for establishing new customers and growing their own book of business. This role is based at our headquarters in Columbus, Ohio, with frequent travel across Central Ohio.
Key Responsibilities
Partner with customers to understand their needs and manage their electrical service requests
Ensure that service projects are built on schedule and within budget
Proactively identify and land new customer accounts
Work closely with the Foreman and/or Superintendent to drive the project from kickoff to completion
Manage multiple service projects and customer accounts simultaneously
Oversee service schedules, billings, and invoicing
Accurately estimate time and material changes and provide timely quotes to customers
Engage with various subcontractors and suppliers to ensure the timely delivery of services and materials
Collaborate with the customer to negotiate and resolve issues related to service requests
Maintain a high degree of safety on every service project
Your Character Traits
You demonstrate a customer-first attitude every day
You’re organized, great at prioritization, and have a strong attention to detail
You’re a clear communicator and enjoy developing relationships with new people
You enjoy selling (in this case, selling our various service and maintenance offerings at Superior!)
You’re creative and don’t mind rolling up your sleeves to get the job done
Your Expertise
Required: You have at least 5 years of experience in commercial and/or industrial electrical installation
Required: You have extensive knowledge of project scheduling, bids, take-offs, change orders, contracts, and associated costs
Bonus Points: If you have experience using Accubid and/or Bluebeam
Our Benefits
We offer a range of professional and personal perks that you can enjoy as a member of Superior. Here are just a few examples of the benefits you can expect:
Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you
401K Plan: We contribute a portion of your 401K for you
Vacation/PTO: You receive a minimum of three weeks of PTO per year
Health Savings Account: We contribute at least $750 to your HSA each year
Maternity and Parental Leave: New parents receive paid time off
About The Superior Group (Superior)
Superior is a national leader in electrical design and construction. From hospitals to data centers to stadiums and beyond, we bring power and connectivity to projects of every shape and size. Our heritage dates back more than 100 years, and we’re proudly headquartered in Columbus, Ohio.
Superior is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Superior is a Drug-Free workplace. Candidates must successfully pass criminal background check, pre-employment, and random drug screens.
If you need assistance with this job application, please contact recruitment@superiorgroup.net
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