Intake ManagerWorking hours 9am5pm SASTOverview We are seeking an experienced and highly organized Intake Manager to oversee the client intake process from initial inquiry through onboarding This role serves as the first point of contact for prospective clients ensuring a positive experience while managing lead conversion intake documentation scheduling and coordination with internal teams The ideal candidate is customerfocused detailoriented and skilled at balancing relationshipbuilding with administrative excellenceKey Responsibilities Manage the full intake process from initial inquiry through client onboarding Respond promptly to inbound calls website inquiries referrals and other lead sources Conduct intake calls to gather client information assess needs and determine eligibility for services Build rapport with prospective clients and families while providing exceptional customer service Convert qualified leads into active clients through effective communication and followup Maintain accurate and uptodate records within CRM EMR or intake management systems Coordinate onboarding documentation insurance verification and required paperwork Schedule consultations assessments and onboarding appointments with relevant team members Collaborate closely with clinical operations and administrative teams to ensure smooth transitions into services Track intake metrics lead status conversion rates and onboarding progress Follow up consistently with prospective clients to maximize enrollment opportunities Identify and resolve intakerelated issues while maintaining a high standard of client satisfaction Ensure compliance with company policies confidentiality requirements and industry regulationsRequirements3 years of experience in intake coordination client services admissions customer success or a related role Strong sales relationshipbuilding and client conversion skills Excellent verbal and written communication abilities Proven ability to manage a high volume of leads and inquiries simultaneously Exceptional organizational skills and attention to detail Experience using CRM EMR scheduling or practice management systems Strong followup and problemsolving abilities Ability to work independently while collaborating effectively with crossfunctional teams Proficiency with Microsoft Office Suite and Google Workspace Healthcare ABA behavioral health home care or servicebased industry experience is preferredBenefitsComfortable working US hoursRemote work from homeFraud DisclaimernbspnbspReWorks Solutions will never request payment during recruitment or require inperson office visits All official communication will come from a ReWorks Solutions email address Please verify any suspicious messages with our team directlynbsp
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