Overview
Orchestrates global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Partners with customer and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business. Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts. Acts as the voice of the customer and internal advocate. Provides analysis of overall customer needs and advises internal teams on gaps that would benefit from Microsoft solutions. Contributes to the creation of trusted, long-term technical and business roadmaps for a strategic account. Identifies customer issues, creates demand, and identifies opportunities to uncover new solutions. Drives conversations with enterprise customers that present the strategic relationship between Microsoft technologies, products, and services compared with the competitor's solution. Orchestrates internal teams and partner ecosystem to ensure sufficient technical resources for demand generation, when appropriate. Contributes to global resource requirement availability, and understands how to allocate and create the appropriate resources for the project. Drives account planning and review for aligning with the quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives.
Responsibilities
Customer and Industry InsightsSynthesizes and combines various business and Hi-tech/Manufacturing industry insights from their team, global best practices, proof points from experience/case studies with countries and/or regions, and deep industry expertise related to customers and their competitors to conduct forecasting and develop recommendations for managing accounts and subsidiary planning. Ensures that all levels of the organization provide alternate perspectives to enable customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights. Orchestrates global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Brings in business and Hi-tech/Manufacturing industry insights to address the broader business challenges for the customer and deliver solutions.Applies expertise in customer businesses. technology platforms, and maturity to build digital technology strategy with the customer that is aligned to business outcomes. Challenges customers’ assumptions with constructive dialogue about their business and technology. Partners with customer and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business.Differentiated Value PropositionDrives conversations with enterprise customers that present the strategic relationship between Microsoft technologies, products, and services compared with the competitor's solution and the customer's overall b
