Position Case ManagerLocation Remote South Africa US Working Hours 9 AM to 5 PM ESTEmployment Type FullTimeSalary Paid in South African Rand ZARPosition OverviewThe ABA Case Manager serves as the primary point of contact for all operational and servicerelated matters once a client begins services This role acts as the liaison between families RBTs BCBAs and internal departments ensuring clear communication quick problem resolution and a positive experience for everyone involved The primary goal is to maintain high client satisfaction staff satisfaction consistency of care and longterm retentionKey ResponsibilitiesServe as the primary point of contact for families and RBTs throughout active servicesCoordinate and resolve scheduling changes callouts cancellations and other daytoday operational issuesProactively communicate with parents caregivers and staff to ensure concerns are addressed promptlyCollaborate with BCBAs Recruiting Scheduling Billing and Authorizations teams to ensure cases run smoothlyOrder client materials and manage spending within assigned client budgetsDevelop a strong understanding of CentralReach and provide firstline support for systemrelated questions and troubleshootingEscalate system issues when necessary and follow through to resolutionMonitor active cases to identify risks to client or staff retention and implement proactive solutionsMaintain accurate case documentation and ensure all case information remains up to dateBuild strong relationships with families and staff while delivering exceptional customer service throughout the clients ABA journeyRequirementsPrevious experience in ABA healthcare case management client services care coordination or a similar roleStrong communication and interpersonal skills with the ability to manage sensitive situations professionallyExcellent problemsolving and conflictresolution abilitiesHighly organized with strong attention to detail and the ability to manage multiple prioritiesAbility to work independently and take ownership of assigned casesExperience providing highlevel customer service in a fastpaced environmentBenefitsComfortable working US hours Remote work from homeFraud DisclaimernbspnbspReWorks Solutions will never request payment during recruitment or require inperson office visits All official communication will come from a ReWorks Solutions email address Please verify any suspicious messages with our team directlynbsp
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