Job Title Senior Quality Assurance Team lead Waste Management amp RecyclingJob SummaryThe Senior Quality Assurance QA is responsible for establishing monitoring and continuously improving quality standards across all operational traceability and sustainability projects The role ensures full compliance with internal SOPs client SLAs regulatory requirements and data integrity standards while acting as a key governance and assurance function supporting Operations Project Management and Senior LeadershipKey Responsibilities1 Quality Framework amp GovernanceDesign implement and maintain quality management frameworks SOPs and control mechanisms across all operational projects Ensure alignment with client SLAs brand owner requirements traceability standards and regulatory obligations Act as the quality authority for operational processes data integrity and project execution 2 Audits Inspections amp CompliancePlan and conduct regular internal audits field inspections and compliance reviews across operations recyclers traders and field teams Lead root cause analysis for quality nonconformities and oversee corrective and preventive action plans CAPAs Ensure readiness for external audits client assessments and governmental inspections Maintain audit records findings and compliance documentation 3 Data Quality amp Traceability AssuranceEnsure accuracy consistency and reliability of data across systems dashboards and traceability platforms including Dawar Define and enforce data validation rules and quality checkpoints Monitor data flows from field operations to dashboards and reports Flag data integrity risks and ensure timely resolution 4 Operational Quality amp Performance MonitoringMonitor operational performance against quality KPIs SLAs and defined standards Conduct process walkthroughs and spot checks to ensure adherence to SOPs Support Operations Manager and Project Leaders with quality insights and improvement recommendations Verify corrective actions are implemented and effective 5 Stakeholder amp CrossFunctional CoordinationWork closely with Operations Manager Project Leaders Team Leaders Technology and Finance teams to embed quality into daily operations Provide qualityrelated inputs to brand owner reports and executive dashboards Act as the quality point of contact during client communications and escalations 6 Continuous Improvement amp Risk ManagementIdentify systemic quality risks operational gaps and recurring issues Lead continuous improvement initiatives focused on process optimization cost efficiency and risk reduction Recommend enhancements to operational workflows tools and controls Support scaling of operations while maintaining quality consistency 7 Training amp Quality CultureDevelop and deliver quality training programs for operations project teams and field staff Promote a culture of quality ownership accountability and compliance across the organization Coach team leaders and supervisors on quality best practices and standards 8 Reporting amp Executive CommunicationPrepare quality performance reports audit summaries and compliance dashboards Report quality performance risks and improvement actions to the Operations Manager and Directors Support boardlevel or senior management reporting related to quality compliance and operational assurance RequirementsQualifications amp ExperienceBachelors degree in Engineering Quality Management Operations Environmental Studies or a related field 35 years of experience in quality assurance or quality management preferably in waste management recycling logistics manufacturing or sustainabilitydriven operations Strong experience in audits compliance SOP development and process control Proven exposure to traceability systems data quality management and operational dashboards Proven handson experience using quality audit tools and software for planning executing documenting and tracking audits and corrective actions Strong familiarity with audit checklists CAPA tracking tools compliance dashboards and quality reporting systems Ability to design customize and maintain digital audit tools aligned with operational SOPs and client SLAs Certifications Preferred Required adjust as neededISO 9001 Lead Auditor or Internal Auditor preferred Six Sigma Green Belt Black Belt Quality Management or Process Improvement certification Environmental or sustainabilityrelated certifications advantage
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