n POSITION SUMMARY n Applicants should have a valid work visa for Japan or be eligible to work in Japan n n Assist guests with the prearrival process arrivalcheckin guest activitiesexperiences problem resolution and guest departurecheckout Conduct precalls to arriving guests make prearrival arrangements amenity orders and handle any other guest arrival requests Review and log preferencestraces in computer system Contact guests for predeparture calls Handle Front Office duties including checkincheckout prepare arrival packets and departure folios perform audit checklists prepare and distribute welcome packages process billing and perform administrative duties Respond to requests for visitor information special arrangements activities or services eg transportation reservations dry cleaning by making arrangements or identifying appropriate providers Respond to special requests from guests with unique needs and follow up to promote satisfaction Gather summarize and provide information about the property and the surrounding area amenities including special events and activities Answer record and process all calls messages requests questions or concerns Contact appropriate individual or department eg Engineer Bell person Housekeeping as necessary to resolve call request or problem Understand and assist with reservation services Assist with Bellvalet services for owners when requesting their vehicles Perform Lobby Ambassador tasks Enhance guests food and beverage FB experience through an understanding of FB offerings and winecordial expertise and duties including but not limited to serving FB to guests cleaningmaintaining the area maintaining inventoryn n Report any incidents accidents injuries and unsafe work conditions to manager and complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address service needs assist individuals with disabilities and thank others with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requestedn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience At least 1 year of related work experiencen Supervisory Experience No supervisory experiencen License or Certification Nonen n nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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