6032 - Frederick - 5601 Urbana Pike, Frederick, Maryland, 21704CarMax, the way your career should be! Position Overview
As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax’s Service Operations Department. This position partners closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. You will help drive performance, foster a positive associate and customer experience, and contribute to continuous improvement initiatives. If you are passionate about leadership, operational efficiency, and creating value for both associates and customers, this is your opportunity to grow with CarMax.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Lead and manage associates to achieve production targets and maintain accurate inventory levels
Provide coaching and feedback through formal and informal observations to support associate development
Participate in hiring and training processes to build a strong, high-performing team
Monitor and maintain key performance measures to ensure operational success
Execute continuous improvement initiatives to enhance efficiency and customer experience
Resolve customer concerns promptly and professionally, delivering exceptional service
Responsible for the Environmental, Health and Safety EH&S program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.
