The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.Why choose Asurion? Next Level Pay: Earn ₱49,500 monthly salary PLUS unlimited sales incentives incentives are based on performance. Free Daily meals: Complimentary meals every day. Work-Life Balance: Up to 30 days paid time off convertible to cash Future planning: Life insurance + retirement plan And more: Transportation, rice, and other allowances And if you need more motivation, we have multiple New Hire Promos that you may qualify for! Learn more here. What You’ll Do: Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives. Offer Solutions and Drive Sales: Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience. Passion for Growth: We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action. Tech Expert & Trendsetter: Provide expert guidance while troubleshooting devices like laptops, smartphones, and more. Engage and Educate: Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends. Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score NPS. Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success. Embrace Divine Discontent:
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