Front Desk Agent About IHG and the InterContinental Indianapolis The InterContinental Indianapolis brings urban luxury and timeless style to Monument Circle The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms 17 Luxurious Suites Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle Explore our very own InterContinental Hotels Resorts a truly international brand Discover a modern globallyfocused culture where world travelers feel at home Live the InterContinental life Youll find us in beautifully restored buildings and many exciting new developments With 60 properties in the pipeline our extraordinary world is set to expand At IHG we promise to give colleagues Room to Belong Enable Room to Grow Enrich Room to Make a Difference Empower The InterContinental creates exceptional experiences through our Brand Values by being Thoughtful Cultured Remarkable We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values Do the right thing Show we care Aim higher Celebrate difference Work better together About this position To get our guests memorable experiences off to an unforgettable start were looking for a Front Desk Agent who can make transactions feel seamless offer exceptional local insights and anticipate every request to make our guests feel right at home A little taste of your daytoday Every day is differentbut youll mostly be Duties and Responsibilities Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges completing cashier and other reports preparing deposit and countingsecuring assigned bank Issue control and release guest safedeposit boxes Upsell rooms where possible to maximize hotel revenue People Being our guests trusted contact helping with everything from bill issues to restaurant recommendations Answer phones in a prompt and courteous manner Register guests issue room keys provide information on hotel services and room location Communicate with any outstanding guest requests or issues to management that may requireadditional monitoring or followup Guest Experience Kicking off truly memorable guest experiences with the warmest of welcomes Respond appropriately to guest complaints Make appropriate service recovery gestures to ensure total guest satisfaction May routinely book guest reservations for individuals andor groups that are requested either byphone or from within the hotel process cancellations revisions and information updates on changes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Staying one step of our guests needs to anticipate requests and offer tailored recommendations What we need from you Communication skills guests will need to come to you with concerns as well as compliments so youll be easy to talk to Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language extra language skills would be great but not essential Literate and techsavvy youll need a good grasp of reading writing basic math and computers Flexibility night weekend and holiday shifts are all part of the job Youll have a high school diploma or qualification A college or university degree would be a bonus but not essential Experience ideally youll have spent at least one year in a front desk or guest service position Strength sometimes youll need to lift push and pull big objects up to 50lbs 23 kg This can involve bending and kneeling Also for standing for long periods of time What you can expect from us We give our people everything they need to succeed From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform impressive room discounts and some of the best training in the business Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability We promote a culture of trust support and acceptance Always welcoming different backgrounds experiences and perspectives IHG gives every member of the team the room they need to belong grow and make a difference in a collaborative environment We know that to work well we need to feel well both inside and outside of work and through our wellbeing framework we are committed to supporting wellbeing in your health lifestyle and workplace So join us and youll become part of our evergrowing global family The hourly pay rate for this role is 17 We offer a comprehensive package of benefits including paid time off medicaldental vision insurance 401k and many other benefits to eligible
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