Concierge Location InterContinental Sapporo At InterContinental Sapporo we are looking for a Concierge to provide exceptional service and create unforgettable experiences for our guests This role will be key in supporting guest satisfaction and delivering memorable moments from the very first interaction A little taste of your daytoday Provide swift efficient and personalized service to all guests Share expert local knowledge including information on attractions events restaurants and transport options Assist guests with special requests such as ticket bookings restaurant reservations and sightseeing tours Support guests with checkins and checkouts to ensure smooth and efficient procedures Collect and share uptodate information on local places of interest such as hours of operation and special exhibitions Offer detailed information about hotel facilities and services to enhance the guest experience Address guest inquiries and resolve issues promptly to ensure guest satisfaction Collaborate with the Chief Concierge and team to ensure the highest service standards are maintained Assist with guest transportation needs including arranging taxis and luggage assistance Act as a brand ambassador representing the hotel with professionalism and courtesy Collect feedback from guests and contribute to the continuous improvement of service standards Flexibly support other duties as required based on operational needs What we need from you Excellent communication skills and a strong commitment to customer service At least 2 years of experience in a concierge or related role in a luxury hotel or equivalent environment Ability to work under pressure and manage guest requests efficiently Fluent in both English and Japanese with additional language skills being a plus A proactive and friendly attitude with a passion for delivering exceptional guest experiences A high school diploma college or university degree is a plus Ability to work as part of a team and adapt to changing situations What you can expect from us We provide our team with everything they need to succeed including A competitive salary and comprehensive benefits Full uniform provided Employee discounts at IHG hotels worldwide Access to toptier training programs A workplace culture that values diversity and inclusion Support through the myWellbeing program which focuses on health lifestyle and workplace wellbeing Take the first step in your career journey with us At InterContinental Sapporo we are committed to supporting your growth and success Even if you dont meet every requirement we encourage you to apply if you have a passion for hospitality and guest service Click the Apply button now and start your journey with us 2 IHG myWellbeing
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