Salary range SGD 32003800 monthABOUT THE ROLEThe Assistant Student Service Manager leads the Student Service Department overseeing student welfare pastoral care and administrative support for a mainly international student population Reporting to the Vice President this role combines handson casework with team leadership and ensures the department meets EduTrust and SWDA requirementsKEY RESPONSIBILITIESDepartmental Leadership Oversee daily operations of the Student Service Department Supervise and guide Student Service OfficersExecutives assigning caseloads and reviewing their work Set service standards and workflows for welfare discipline attendance and student support Update the Vice President on department performance and EduTrustSWDAICA compliance Represent the department in crossfunctional meetings as neededTeam Management amp General Student Services Lead and supervise the Student Services Team Handle student admission withdrawal course completion and attendance records Cover the front desk and assist walkin students with enquiries feedback and complaints Respond to email and phone enquiries Coordinate admin matters across departments Support student events orientation and graduation as needed Check in on student wellbeing Act as the main contact point for students Take on other duties as assignedInternational Student Support Support Students Pass applications and renewals and related ICA matters Track compliance with Students Pass conditions and flag atrisk cases earlyStudent Welfare amp Pastoral Care Support students with academic personal and social concerns escalate complex cases to the Admissions team Academic Department or Vice President Follow up on attendance issues in line with EduTrustSWDA requirements Support discipline processes including case records and followup Help organize student wellbeing activities
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