n Join our vibrant commercial team at W London as our Senior Sales Manager Groups MICE n Located in Soho W London owns the stage in the epicentre of the citys cultural core Plugged in to the pulse of Londons energetic social scene this is where louderthanlife Soho mixes with the glitzy West Endn W London why anywhere else n n Meals Tasty and Varied Complimentary Meals in our Green Room canteenn Accommodation Service Charge Paid each monthn Bonus Plan Eligible for our sales bonus programmen Learning and Growing Access to the best digital and classroom based training resources and cross exposure opportunitiesn Apprenticeships Opportunities to undertake an apprenticeship to support your development in your rolen Holiday 23 days of holiday excluding public holidays increase to 27 days with length of servicen Uniform Dry CleaningComplimentary on siten Company PensionScheme Save for your futuren Take Care Access to our Take Care Emotional Wellbeing Resources Associate Assistance Servicen Celebrate Awards and Recognition Celebrationsn Benefit Hub Access to further discounts for shopping cinema tickets technology and moren Events Monthly Calendar of Associate Focused Fun Eventsn Long Service Recognition Dedicated appreciation events for when you reach career milestones within the companyn Global Marriott Hotel Discounts Accessible to you and your loved ones travel the world with Marriott Internationaln Food Beverage Discounts 20 Discount in all FB outlets within Marriott Propertiesn Spa Discounts 30 discount in our Away Span n Core Responsibilities n n Attends customer events trade shows and sales missions to maintain build and develop relationships with Marriott Global Sales Offices GSOs key stakeholders and customers in keyfeeder marketsn Build and maintain longterm relationships with existing and potential clients through regular communication and networkingn Effectively presents hotel benefits and features based on customer needsn Utilizes negotiation skills and creative selling abilities to uncover new businessn Utilize digital marketing channels including social media email marketing and online advertising to reach target audiences effectivelyn Support the hotels service and relationship strategy driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experiencen Develop and manage relationships with key stakeholders both internal and externaln n Developing Executing Sales Strategies n n Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the MICE Group segmentsn Assists in the development implementation and sustaining of aggressive solicitation program focused on increasing businessn Works with management team to create and implement a sales plan addressing revenue customers and the market for the MICE Group segmentsn Assists with the development and implementation of promotions both internal and externaln n Maximising Revenue n n Provides positive and aggressive leadership to ensure maximum revenue potential eg sets example with personal booking goalsn Develops and implement sales strategies to achieve propertys objectives whilst consistently analysing market informationn n Analysing Reporting on Sales and Financial Data n n Analyses market information by using sales systems and implements strategy to achieve propertys financial room goalsn Assists Revenue Management with completing accurate six period projectionsn Reviews guest satisfaction results to identify areas of improvementn Support Director of Sales Distribution in preparation of regular reports on sales performance including reporting on KPI target results market trends and competitor activities for management reviewn n Ensuring Exceptional Customer Service n n Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relationsn Interacts with guests to obtain feedback on product quality and service levelsn Empowers employees to provide excellent customer servicen Observes service behaviours of employees and provides feedback to individuals andor managersn Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvementn Executes and supports the companys Customer Service Standards and propertys Brand Standardsn Participates in and practices daily service basics of the brandn Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their programeventn Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the companyn Gains understanding of the propertys primary target customer and service expectations serves the customer by understanding their business business issues and concerns 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