shyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyshyAnnouncement 2026148 Issue Date 080426 Closing Date Open until filled nbsp Behavioral Health Medical Receptionist Tiinawit Department of Tribal Health Hourly Wage 2217RegularFullTime Location Toppenish nbsp The Behavioral Health Receptionist serves as the first person point of contact for clients families and visitors entering the Tiinawit Behavioral Health Clinic Ensures that every individual such as clients family members and visitors feel respected cared for and supported from the moment they enter the doors Provides courteous and professional customer service while performing a variety of administrative and clerical duties that support daily operations across multiple internal programs within the clinic The Behavioral Health Receptionist is responsible for welcoming and greeting our guests with a smile providing quality and efficient service and guidance to all visitors and callers of the Tiinawit Behavioral Health Department Working as support staff to provide routine clerical functions to meet staff and client needs by answering and routing calls using multiple phone lines relaying messages answering routine questions while utilizing courteous customer service principles and representing the agency in the most professional manner possible Helps ensure a welcoming confidential and organized environment that reflects the departments values of compassion respect and cultural understanding Administrative support and secretarial clerical support will be provided as needed to YNBHS Administration and upper management and other staff in the organization and are required to follow other instructions and perform other duties as assigned by the supervisor This is an intermediate level position requiring excellent customer service skills and an understanding of the expectations of a HIPAA compliant office setting The Receptionist enables department providers to function as a collaborative care team centered on the needs of the patients nbsp Examples of Work Performed Client Services amp Front Desk Operations Provide excellent customer service Greets and welcomes clients visitors and staff in a warm compassionate professional and culturally sensitive manner Interact with clients and community members in a friendly trauma informed manner Welcome participants with friendly and polite demeanor while assisting them with tasks such as filling out necessary paperwork and handling sensitive health information Answer and route phone calls promptly take accurate messages and provide information as appropriate Screens incoming calls making preliminary determinations of individual needs and urgency for services Provides administrative support to the department with scheduling and rescheduling patient intake therapy appointments and tracks all appointment data S chedule confirm and update appointments for multiple behavioral health programs and providers throughout the clinic Confirm appointments for existing clients over the phone or in person Serves as the main contact for new clients and daily contact with existing clients Responsible for direct communication with all existing and newly referred clients Check clients in and out of appointments will notify providers when clients arrive verify demographiccontact information address phone number email and insurance information and ensure intake paperwork is complete Provide and prepare paperworkdocumentation and enter data into the electronic health record EHR system as required and requested Prepares and provides pertinent client information charts and records Prepares and processes patient forms including consent referrals and release of information Maintain lobby areafront desk and common areas conference rooms intake rooms and bathrooms within the clinic workspace are clean organized and are in welcoming presentable condition Provide directions and program information to clients staff and visitors Help manage client flow communication documentation and program coordination efficiently Monitors manages and accesses services for patients as well as assist with the coordination and referral to receiving services On a regular basis exercise independent judgement in the resolution of administrative issues or crises Administrative amp Clerical Support Maintain confidentiality and compliance with HIPAA and all clinic policies Assist with filing scanning faxing and routing documents to appropriate staff Record and distribute incoming and outgoing mail and deliveries Assist with intake processes referral forms and other client documentation as directed Support internal communication between front desk clinical and Behavioral Health Clinic teams nbsp Will notify staff when guests or community partners arrive for meetings or visits Participate in staff meetings trainings and departmental activities as assigned Cultural amp Community Awareness Promote a nonjudgmental supportive an
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
