Title: : Analyst - Client to Cash CTC - Collections Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.Ready to unleash your potential with us? Join the winning team now!Work you’ll do Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call. Should be able to work on all types of collection calls and queries, handle escalations, work allocations tothe team members. Perform QA audit for the team, training new team members, resolving team members queries relating tothe process, ensuring team completes requests within turnaround time. Understanding and complying with firm’s policies and procedures in relation to Debtor Management andthe firm’s business rules. Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision. Prepare process documentation. Build strong relationships with AR coordinators and Process leaders. Interact with internal and external clients to resolve issues related to PO, Billing, Cash posting and othergeneral queries. Handle critical clients. Extract data and prepare reports from different systems /analyze the reports and provide commentary asrequired by stakeholders. Participate in testing system changes and enhancement, provide process improvement suggestions. Monitor customer account details for non-payment, delayed payments and other irregularities. Research and resolve escalations. Escalation: Confirm that proper escalation procedures are followed according to most effective businesspractices. Communication: Should be able to communicate effectively with peers, client service teams, and processleaders. Should be able to identify issues and concerns that may affect the performance of the job andcommunicate the same to manager. KPIs Should monitor, track and report the reduction of aged AR items. Strong adherence to TAT for responding to email and telephone queries. Completion of all required training programs, contribution to continued process improvement Participation in team and service line events Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as
