Account Manager Customer Operations Location Dublin Ohio 43016 Employment Type FullTime Schedule 1st Shift Experience Level Experienced Position Overview A growing organization is seeking an experienced Account Manager Customer Operations professional to support key customer accounts and drive operational excellence within a fastpaced transportation and logistics environment This position will focus on building strong customer relationships monitoring performance identifying business opportunities coordinating transportation solutions and partnering with internal teams to deliver exceptional service Key Responsibilities Build and maintain strong relationships with key customer accounts Develop a thorough understanding of customer supply chain needs Monitor KPI metrics to improve customer satisfaction and operational efficiency Lead customer business reviews covering performance challenges opportunities and longterm goals Identify and pursue new business opportunities with existing and prospective customers Develop transportation and logistics solutions that provide value to customers Partner with internal operations and carrier teams to optimize load bookings carrier selection service levels and costs Maintain customer profiles and participate in RFQs customer reviews and meetings Develop and maintain longterm account plans Lead crossfunctional teams in developing solutions for new opportunities Negotiate pricing and service agreements while monitoring market trends capacity and seasonality Ensure customer requirements are met including ontime pickups deliveries and equipment needs Address and resolve operational issues while escalating when necessary Monitor team performance and ensure operational activities are completed accurately and on time Maintain accurate system updates reporting and documentation Represent the organization professionally with customers carriers and industry partners Perform other duties as assigned Qualifications Education High school diploma or GED required Experience 13 years of related experience with a bachelors degree or 5 years of related experience with an associate degree or 6 years of relevant experience in lieu of a degree Transportation or logistics experience is preferred Experience in sales customer service account management or negotiation is highly valued Additional relevant training and certifications will be considered Knowledge Skills amp Abilities Energetic driven and proactive Strong customer relationshipbuilding skills Excellent communication and professional phone presence Strong problemsolving and decisionmaking abilities Comfortable working in a fastpaced environment Able to remain calm and professional under pressure Strong multitasking and organizational skills Proficient in Microsoft Office Suite Demonstrated leadership and crossfunctional collaboration skills Strong attention to detail and commitment to accuracy Ability to quickly learn new systems and processes What Were Looking For Were lo
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