Job Summary:The Role:Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the houseResponsibilities:Guest RelationsGreet all guests promptly and courteously in a professional mannerControl the flow of guests coming into the restaurant and those who are waiting for a tableHospitality zoneObtain guests' name, number in party, physical description units that use the pager system, arrival times and any needs for children when applicableAnticipate and respond to guest needs guest satisfactionDirect guest to appropriate location to wait when on a waitEstimate and quote accurate wait times for tablesLead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the tableMarketing current and future shows, menu items, and retail by placing all marketing literature on dining tablesProperly answer guest questions regarding the menu, music hall, and artists appearing at the HouseFoundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.Pick up guest lists for any special events.Handle concert tickets and signature sheet.Obtain Production sheet for current nightObtain current member and spouse lists.Check foundation membership card and photo IDAdherent to HOB dress code policy of the foundation loungeHand out wrist band and /or opera box passesThank each guest for visiting the House, and invite him or her to return in a friendly and sincere mannerKnowledge of House of Blues related art, music, and historyAdhere to the HOB Hospitality ZoneCommunicate with other support departments Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flowCommunicate to kitchen when large parties and special event parties have been seated.Atmosphere Maintenance/CleaningKeep host area clean and organized throughout the shift shift mechanics.Keep floor in host area free of spills, food, trash or
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