Translate customer ideas into value creating initiatives via facilitation and elicitation of problems, ideas and requirements. Work with service owners to identify, qualify and improve service gaps for university partners. Solves problems through innovative out of the box thinking through examination of people, process and technology. Establishes a common understanding of the departmental/university environment and business objectives in which a project or solution must be defined, designed, created, deployed, used and supported. Requires an understanding of business processes, systems, organizational structure, and departmental/university business operations. Contributes as part of a team with senior staff to define and scope solutions into actionable implementation projects.Carnegie Mellon University has been leading the field of artificial intelligence since the very beginning. But having world-class AI research does not automatically mean everyone knows how to use these tools confidently, safely, or effectively in their daily work. That is where you come in.Computing Services, the central IT department, is seeking an AI Enablement Associate to help faculty, staff, and campus partners effectively use university-supported AI tools. Working alongside AI Enablement Consultants and senior colleagues, you will provide hands-on support by responding to user inquiries, developing and maintaining documentation, coordinating training, supporting workshops and events, and helping scale AI enablement across the university. This role offers an excellent opportunity to build expertise in AI enablement, user support, training, and program delivery while developing the skills needed to grow into more advanced AI consulting and enablement roles.Are you excited by emerging technology, passionate about helping others learn and interested in building a career at the intersection of AI, user support, training, and service delivery?What You’ll DoYour responsibilities will i
