As FB Host I will fully comprehend the vision of Six Senses to help people reconnect with themselves others and the world around them and our values of local sensitivity and global sensibility crafted experiences emotional hospitality responsible and caring fun and quirky and pioneering wellness Sustainability Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives Duties and Responsibilities As FB Host I will assume full responsibility for the efficient operation in the followingEnsure that all guests are greeted courteously and attentivelyAnswer outlet telephone courteously and efficiently as specified in departments standards Take order from any food beverage outlet menusWork with an empathetic attitudeEnsure the prompt and efficient service required by standardsEnsure all misenplace for service is correctly prepared prior to deliveryHave a good knowledge of all outlet menus food and wine and FB Day to day activities Have good knowledge of all FB outlets opening hoursRecommend and promote items as directed by supervisorRecommend and promote items as directed by supervisor Report any maintenances faults following the required steps Knowledge on menu prices and suggesting upselling when necessary Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly minimizing rebates during check out and bid guest farewell Maintain a high standard of personal appearance grooming and hygieneEnsure the privacy of guests partners and residential owners and apply an extra level of protection to any sensitive personal data and use confidential information only to perform my jobEnsure all equipment of the department is kept clean and in good working condition Upkeep Six Senses guidelines and standards of service and operation My performance benchmarks are maintained and exceededStrictly adhere to LQA standards and guest comments Qualifications To execute the position of FB Host I must have the required qualifications technical skills and experience in a similar role in luxury hotels with proven results and includes the following High school diploma or equivalent and at least 13 years restaurant experience in a fullservice outlet or similar setting Hospitality diplomadegreefrom a recognized hospitality school is preferred Fluent in English I understand that additional languages are preferred Alcohol awareness certification andor food service permit or valid healthfood handler card as required by local or state government agency The above is intended to provide an overview of the role and responsibilities for a FB Host at Six Senses Kanuhura It is not and does not infer that the above is an inclusive andor exhaustive list of the duties and responsibilities inherent to the position Six Senses Kanuhura is an equal opportunity employer This policy applies to all terms and conditions of employment
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