Carnegie Mellon University’s Housing Services and the Office of Residential Education create a lived experience that supports, engages, and inspires students throughout their university experience. It's the place they call home, the place where they will learn more about themselves, their community, and the world around them. Within a 24/7 community of support, staff and residents build important relationships that inspire exploration, growth, and learning.Carnegie Mellon University’s department of Housing Services is searching for an Assistant Director of Housing Operations – Assignments. This is a dynamic opportunity for someone who thrives in an interesting and challenging work environment. You will serve as an integral housing services team member and will be responsible for the management and oversight of several significant processes within the operations and assignments areas.Core responsibilities include:Management and oversight of all housing assignment processes including Upper-class Housing/Room Selection, First-Year Assignments, waitlist and room change processes, and Winter Break housing, as well as oversight for Fraternity/Sorority and Summer Housing; manages and/or delegates all components of these processes, from planning to completionManagement and maintenance of all housing application processes, forms, and processes within the StarRez Housing portal and administrative systemPrimary line of communication for all assignments and related questions from students and parents, including email, phone calls, walk-ins and/or scheduled appointmentsPrimary user of the StarRez system, with oversight of student data, applications, bookings, messaging, billing, reporting, rooms setup, portal management, correspondence tracking, and overall data integrity; requires strong attention to detailDirect supervision of one professional staff member and general oversight for student employees supervised by those direct reportsCoordinates and assists with
