Job Title: Integrated Operations IO Bridge Analyst - Day ShiftJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Integrated Operations IO Bridge supports the customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance ac vi es, technical support, report creation, network lockdown support, Incident /Problem Management support, as well as providing some quality assurance and training duties.Work hours - Panama 2 on, 2 off, 3 on, 2 off, 2 on, 3 off Shift work - 12 hour shifts 0600-1800 Responsibilities:• Maintains an Operations Bridge, collaborating with the Integrated Service Center ISC Network Operations Center NOC, external agencies/customers, and field units• Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements SLA conformance, and other service-related trends• Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services• Supports the Government with Situational Awareness of world, national, or local events e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism and correlates impacts to Network Operations Squadron managed and monitored systems• Ability to conduct trend analysis and support analytical investigation as needed• Provid
