Position Title: Order Entry Clerk Location: Indianapolis, IN Starting Pay for position: $19 JOIN OUR TEAM! About Herff Jones: Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com. Your Opportunity: As an Order Entry Clerk, you will play an integral part in ensuring customer orders are entered completely & accurately. You will also serve as a liaison between Customer Service Agents and other members of the administrative support team. The Order Entry Clerk ensures that Customer Service Agents address customer inquiries within the stated service levels; Order Entry Clerk does this by ensuring they are timely in their responses to their coworkers at all times. The Order Entry Clerk will provide overall customer support focusing on administrative duties, research, and billing inquiries. In addition, the Order Entry Clerk will be responsible for some multi-channel customer support (email, phone, web portal/ ticketing system, chat) as well as order entry, as business needs dictate. What You’ll Bring to the Table: Understand who we are at Herff Jones, and why customers come to us Gain a high-level understanding of the flow of products and processes Build relationships with Customer Service Agents and understand their needs as it relates to your role Become proficient in performing basic operations in our ERP system (Oracle) independently Operate independently and serve as a subject matter expert Demonstrated ability to navigate ERP system (Oracle) for basic and advanced tasks, to meet or exceed customer need dates Core Activities: Support the company’s commitment to on-time delivery by providing order entry support Build relationship with Customer Service Agents to support the needs of our customers Maintain positive and professional communication and working relationships with Customers, ISPs and all Personnel; this includes being responsive and doing a quick turnaround on questions or concerns from the customers, ISPs and internal personnel Provide administrative assistance to Customer Service Agents in the Regions as requested Success Indicators: Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency Previous success in Customer Service or other high-volume environments Proven ability to communicate effectively: listening, writing, an
