When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Patient Service Center Phlebotomist works in a Patient Service Center draw station located in a Beth Israel Lahey Health - Primary Care practice, or in a dedicated office suite in a medical office building, or in a doctor’s office. In this role, you will perform specimen collections, provide exceptional customer service, and be the face and voice of the BILH Laboratories to patients.Job Description:Responsibilities:Provide excellent phlebotomy and phlebotomy-related services for all patients.For patients whose lab tests have already been ordered in a BILH computer system, validate and/or update the patient’s demographic and information in a BILH computer system, and, for other patients, collect and accurately enter the patient’s demographic information, insurance information, and lab test orders into a BILH computer system.Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups.Prepare all collected specimens for transport via a courier service to a BILH laboratory.Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis.Perform additional duties when requested by the Phlebotomy Supervisor, such as assisting in training, coaching, and mentoring PSC Phlebotomists.Travel to additional Patient Service Centers and doctor’s office sites when needed.Read, understand, and comply with all departmental policies and procedures.Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.Participate in lab QA programs, competency assessments, and continuing education.Consistently provide services that meet the needs of patients and providers, and that help ensure a high degree of patient satisfaction with the servic
