When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.
Job Description:ScheduleFull-time, 30 hours per weekMonday through Friday8:00 a.m.–2:00 p.m. About the Role Join a busy multispecialty outpatient practice as a Practice Representative supporting front-desk and patient access operations. You will welcome patients, manage check-in and check-out, coordinate follow-up appointments, and help patients navigate care across a variety of specialties. This role is primarily based at the front desk, with occasional telephone and insurance-related support as needed. What You’ll DoWelcome patients and visitors in a courteous and professional mannerCheck patients in and verify demographic and insurance informationCollect required co-payments and direct patients to the appropriate service areaComplete patient check-out and schedule follow-up appointmentsCoordinate related diagnostic and laboratory testingSchedule specialty services, including tests such as stress tests and echocardiogramsReschedule appointments and help address patient flow concernsPrepare schedules, medical records, and other required documentsMaintain accurate and confidential patient informationConfirm prior authorizations, referrals, and pre-certifications as neededProvide occasional telephone coverage and route information appropriatelyCommunicate closely with patients, providers, families, and practice staff What Success Looks Like You will be successful in this role if you are:Warm, welcoming, and comfortable working directly with patientsOrganized and attentive to detailComfortable learning different specialties and scheduling workflowsAble to ma
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