We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job DescriptionBD Parata is currently seeking a Field Support Engineer in the Dallas/Fort Worth, TX. Regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.Please visit the link below for more information regarding BD Parata Pharmacy Automation products.https://parata.com/Key Responsibilities:Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner.Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests within established SLA timeframes.Collaborate optimally with regional and national service team members to identify and resolve sophisticated technical issues, occasionally assisting the Product Implementation Team with new automation installations.Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record-keeping and knowledge sharing across the organization.Demonstrate flexibility with periodic travel requirements outside the local region including overnight stays, and availabili
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