About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionJob SummaryThe Manager; Client Care Operations is responsible for Client Care strategy and operations non-customer-facing. This role defines and manages strategic priorities for Visa Client Care, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring. The manager establishes, implements, and continuously improves procedures or workflow processes to increase operational effectiveness and coordinates operational activities with other areas of the business.All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools e.g. ChatGPT, Microsoft Copilot to support everyday work.Key ResponsibilitiesDefine and manage strategic priorities for Client Care operations, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring.Establish, implement, and continuously improve procedures or workflow processes to increase operational effectiveness.Coordinate operational activities with other areas of the business.Lead and manage cross-functional teams to deliver complex projects and initiatives.Monitor and analyze operational performance, providing insights and recommendations for improvement.Support new starters by assigning appropriate cases in line with their training stages, promoting confident development and ensuring new tea
