About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionPismo is seeking an Enterprise Support Manager ESM to lead Enterprise Support team for a key account. You will be a people leader responsible for managing Technical Account Managers TAMs and Support Engineers, ensuring high-quality service delivery, strong technical engagement, and a consistent client experience. The ESM combines technical expertise, operational leadership, and account management skills to ensure the team operates effectively and delivers measurable outcomes. The ESM owns the cross-client view of Enterprise Support, identifying recurring patterns, systemic risks that require platform-level intervention, and practices that should be standardized across accounts. You are responsible for evolving the support model by driving improvements across documentation, metrics, governance, and people development. This includes defining and maintaining the operating model runbooks, RACI, playbooks, refining operational dashboards and performance metrics with stakeholders, co-owning Monthly Business Reviews with Customer Success, and leading team development through coaching, performance management, and career progression. The ideal candidate brings strong experience in technical support, cloud or platform environments, and enterprise client management, with the ability to lead teams, engage senior stakeholders, and drive continuous improvement at sc
