As Concierge Experience Host I will fully comprehend the vision of Six Senses to help people reconnect with themselves others and the world around them and our values of local sensitivity and global sensibility crafted experiences emotional hospitality responsible and caring fun and quirky and pioneering wellness Sustainability Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives Duties and Responsibilities As Concierge Experience Host I willassume full responsibility for theefficientoperation in the following Acts as the main point of contact for all guest requests ensuring prompt personalized and anticipatory service Manages prearrival arrangements including transportation restaurant bookings spa reservations and special requests Provides expert recommendations on local attractions cultural experiences dining options and activities Handles all concierge services including bookings for excursions tours events and external experiences Coordinates transportation services such as airport transfers private drivers and car rentals Maintains and updates a comprehensive database of local vendors partners and service providers Builds strong relationships with external partners to ensure highquality service delivery Assists VIP guests with personalized itineraries and tailored experiences Ensures seamless communication between departments to deliver a cohesive guest journey Monitors guest preferences and records them in CRM systems to enhance repeat guest experiences Handles guest complaints special requests and lastminute changes efficiently and professionally Ensures all reservations and services are accurately booked confirmed and billed Promotes and upsells resort services including spa dining and experiences Provides guests with clear and accurate information regarding resort services policies and schedules Maintains a clean organized and welcoming concierge desk and lobby presence Supports arrival and departure experiences when required Communicates effectively with guests through verbal and nonverbal communication Reports any guest feedback service issues or operational concerns to managementMaintains knowledge of all emergency procedures and ensures guest safety at all times Attends meetings and training sessions as required Upholds Six Senses guidelines and LQA standards at all times Performs any additional tasks as assigned by the management Qualifications To execute the position of Concierge Experience Host I must have the required qualifications technical skills and experience in a similar role in luxury hotels with proven results and includes the following High school diploma or equivalent and at least 1 year experience in a similar hotel operational role Hospitality diplomadegreefrom a recognized hospitality school is preferred Technical skills include MS Office Word Excel PowerPoint and Outlook Familiar with various hotel systems including POS PMS and CRM platforms I have knowledge of hospitality operations including emergency evacuation drills Fluent in French in English European passport or valid Swiss work authorization The above is intended to provide an overview of the role and responsibilities for an Experience Host at Six Senses Crans Montana It is not and does not infer that the above is an inclusive andor exhaustive list of the duties and responsibilities inherent to the position Six Senses Crans Montana is an equal opportunity employer This policy applies to all terms and conditions of employment
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