Our client is an established consumer business with a strong reputation in its market and ambitious plans for continued growth across the United States The company has reached an important stage in its development and is looking to strengthen its operational leadership The Head of Operations will play a key role in improving performance developing the team and putting in place the processes and structure needed to support the next phase of growth This is a broad leadership position suited to someone who enjoys being close to the operation and can combine strategic thinking with practical executionnbspKey ResponsibilitiesTake ownership of daytoday operational performance across the business ensuring teams are working effectively and consistentlyIdentify opportunities to improve productivity efficiency service levels and overall business performanceReview existing processes and ways of working and introduce practical improvements where neededEstablish clear operational reporting performance measures and accountability across the organizationLead coach and develop operational managers and team members building a strong and capable leadership structureWork closely with other functions across the business to improve communication planning and executionManage operational budgets costs resources and performance against agreed financial objectivesReview the existing organizational structure and identify opportunities to improve responsibilities workflows and resource allocationSupport the continued growth of the business by developing processes and systems that can scale effectivelyBuild productive relationships with relevant external partners and suppliersRemain actively involved in operational challenges and priorities rather than managing solely through layers of leadershipPlay a key role in translating wider business objectives into clear operational plans and measurable resultsRequirementsA genuinely handson operations leader who is comfortable remaining close to the daytoday businessStrong senior operations leadership experience within a customerfocused B2C organizationExperience leading teams across different locations functions or areas of responsibilityStrong commercial and financial understanding including significant responsibility for budgets costs profitability or PampL performanceDemonstrated experience improving operational processes productivity service and business performanceExperience leading managers as well as broader operational teamsComfortable working crossfunctionally and taking ownership of issues that extend beyond a single operational disciplinePreferred ExperienceA track record of scaling and improving operations rather than solely managing an established operationExperience introducing greater structure processes and accountability within a growing businessA coaching and mentoring leadership style with a strong focus on developing people and building effective teamsBroad operational experience that extends beyond a single focus areaExperience working across multiple operational functions and balancing people commercial customer and performance prioritiesComfortable working in an entrepreneurial environment where senior leaders are expected to be both strategic and handsonnbspBenefitsBase salary in the range of 140000 to 165000 commensurate with experience Performancebased bonus Benefits include 401k matching medicaldentalvision insurance generous paid time off and additional standard company benefitsEqual Employment Opportunity and NonDiscrimination PolicyEqual Employment Opportunity Statement Both Keller Executive Search and our clients are Equal Opportunity Employers For all positions whether with Keller Executive Search or our clients qualified applicants will receive consideration for employment without regard to race skin color religion sex sexual orientation gender identity gender expression national origin age protected veteran status disability genetic information or any other legally protected statusCommitment to Diversity Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respectedReasonable Accommodations Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals We engage in an interactive process to determine effective reasonable accommodationsCompensation Information For client positions compensation information is available in the job post If not provided it will be shared during the interview process in accordance with applicable laws When required by law salary ranges will be included in job postings Actual salary may depend on skills experience and comparison to current employees in similar roles Salary ranges may vary based on role and locationCompliance with Laws Both Keller Executive Search and our clients comply with federal state and local laws governing nondiscrimination in
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