RESIDENTIAL SERVICES OFFICER Department: Allen County Community Corrections FLSA Status: NON-Exempt Classification/Level: C3 Date: 02/2023 Under the direction of the Residential Services Officer Shift Supervisor, the Residential Services Officer is responsible for maintaining security and monitoring adherence to program rules within the ACCC Residential Services Facility. The Residential Services Officer oversees activities of facility residents, assists in maintaining the safety, security and sanitation of the facility, and monitors participant conduct to ensure compliance with all ACCC policies and procedures. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook. ESSENTIAL FUNCTIONS: Maintains interior security of the facility, including monitoring surveillance cameras and door controls. Conducts patrols and routine searches of all dormitories and searches participants for contraband. Maintains accurate accounting of all participants. Ensures compliance with facility rules and regulations, and monitors participant compliance with individual treatment plans, recording and reporting inappropriate behavior to case managers and/or supervisors as required. May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand. Documents/logs all activity during shift, noting pertinent information for subsequent shifts. Supervises and distributes meals. Ensures participants receive proper medical attention as needed and supervise work details and other activities in and around the facility, ensuring proper and timely completion. Verifies participant release from facility for work, counseling, and approved requests; checks residents in/out following prescribed procedures. Operates portable Alco Sensor and collects urine samples of same gender participants as required. Assists participants in role - playing difficult situations to achieve a more positive result. Identifies challenges quickly and efficiently facilitates the flow of information and communicates concerns to the immediate supervisors. Maintains awareness of all Residential Facility policies, procedures, and protocols, to include compliance with PREA policies. May periodically testify in court/disciplinary hearings as required. Ensures participants are treated with respect while having the ability to influence and support behavior change through Evidence-Based Practices. Attends meetings and training sessions as required. Routinely make database (SRS) entries for documentation purposes. Assist in the execution of mandatory safety drills as needed. Assist in the adherence of all food, safety and sanitation procedures are followed for the Residential Facility. Answers telephone and greets visitors as assigned, providing information and assistance, taking messages and or directing to appropriate individual or
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