Firestorm is hiring a Mission Success Advisor who will serve as Firestorms senior representative and primary operational liaison to assigned defense and government customers You are accountable for customer success operational readiness deployment planning sustainment strategy and customer relationship management throughout the lifecycle of Firestorm systems amp You will act as the trusted advisor between customer leadership operators maintainers and Firestorms engineering product manufacturing logistics and executive leadership teams You will also exercise independent judgment in evaluating customer requirements assessing operational risks prioritizing support activities recommending resource allocations and developing solutions that directly impact customer satisfaction mission effectiveness and business outcomes amp While you may perform technical field support activities when operationally required the primary purpose of the position is to lead customer success efforts coordinate deployment and sustainment activities identify operational risks and advise both customers and Firestorm leadership regarding mission readiness and operational effectiveness amp The primary duty of the Mission Success Advisor is customer success leadership operational readiness planning deployment coordination sustainment strategy customer relationship management and advisory support to both customers and Firestorm leadership The incumbent is expected to spend a majority of working time performing these duties and exercising independent judgment regarding matters of significance affecting customer outcomes operational effectiveness mission readiness and business objectives You will be expected to spend more than 50 of working time performing customer advisory operational planning deployment coordination readiness assessment customer relationship management and other exempt duties amp What Youll Do amp Customer Success Leadership amp Serve as the primary operational point of contact for assigned customer accounts Own assigned customer accounts and serve as the accountable Mission Success lead for customer satisfaction operational readiness and sustainment outcomes Build and maintain trusted relationships with customer leadership operators maintainers and acquisition personnel Identify customer concerns operational challenges and emerging requirements and develop recommendations for resolution amp DecisionMaking Authority amp The Mission Success Advisor is expected to exercise independent judgment and discretion regarding customer support prioritization deployment support recommendations operational risk assessment sustainment planning customer engagement strategies escalation pathways and resource utilization recommendations The position regularly evaluates multiple courses of action and develops recommendations affecting customer outcomes operational effectiveness mission readiness and business performance amp Operational Readiness and Deployment Planning amp Recommend deployment strategies training priorities and sustainment plans Coordinate deployment resources and support activities across multiple functional teams amp Sustainment and Mission Support Strategy amp Recommend corrective actions and longterm sustainment improvements Develop customerspecific support recommendations and operational roadmaps Contribute to sustainment planning and lifecycle support initiatives amp CrossFunctional Coordination amp Coordinate activities among engineering logistics manufacturing training and customer support functions Lead resolution efforts for customerimpacting issues requiring crossfunctional collaboration Prioritize support requests and determine appropriate escalation pathways Facilitate communication between customer stakeholders and Firestorm decisionmakers amp Voice of Customer and Continuous Improvement amp Lead Voice of Customer collection and analysis efforts Translate operational feedback into actionable recommendations Advise product and engineering teams regarding customer priorities and field observations Recommend enhancements to training programs support processes sustainment practices and field procedures amp Strategic Field Representation amp Represent Firestorm during deployments exercises demonstrations testing events and operational engagements Serve as Firestorms senior operational representative in customerfacing situations amp Limited Technical amp Deployment Support amp In support of customer success objectives and mission readiness requirements the Mission Success Advisor may periodically assist Field Service Representatives with deployment activities customer support efforts operator training troubleshooting support and sustainment activities The Mission Success Advisor may provide technical guidance participate in customer demonstrations support operational testing events and assist with issue resolution during customer deployments Technical repairs routine maintenance equipment installation inventory management and primary execution of field service activities are ordinarily performed by Field Service Representatives or technical specialists Technical support activities performed by the Mission Success Advisor are intended to support customer success operational readiness and deployment objectives and are not expected to constitute the majority of the positions duties amp Required qualifications amp Associates degree or Trade School Certificate in Engineering or equivalent discipline In lieu of degreecertificate a High School diplomaGED or military service with 8 years of relevant experience US Citizenship required due to ITAR regulations amp the ability to maintain a Department of Defense DoD security clearance Active Secret clearance at hire requiredamp 3 years field service experience on industrial additive manufacturing or military hardware platformsamp HP Multi Jet Fusion MJF certification required to obtain within first 90 days posthireamp Current US passport at hireamp amp Preferred qualifications amp Prior US military service with a maintenance MOS or equivalent SOCOMcomponent or aviationmaintenance background preferredamp Top Secret eligibilityamp Prior employment at additive manufacturing OEM or defenseindustry field service organizationamp Familiarity with ITAR shipping documentation and HAZMAT protocolsamp amp About Firestorm amp Firestorm is a Californiaheadquartered defensetech company building expeditionary advanced manufacturing systems xCell Group 13 modular Uncrewed Aircraft Systems Tempest and Group 1 quadcopter Uncrewed Aircraft Systems Squall produced via the xCell manufacturing platform We are 150 employees Series B and growing the Mission Success function from the ground up to deliver whiteglove fielding sustainment and customer success for the operators who decide vendor credibility in the first 72 hours of operational use Our Mission Success function is Warfighter First Led by Warfighters the team that fields the system is the team that fielded systems like it amp Work Environment amp Position is based in San Diego CA Firestorm Headquarters We welcome candidates who are local or open to relocating relocation assistance is available and may be included in the offer package where appropriate Willingness and ability to travel 4060 of the time primarily INDOPACOM and CENTCOMregion deployments CONUSOCONUS as required amp Compensation amp Base salary 85000 110000 base commensurate with experience Equity Meaningful equity grant in a growthstage defense technology company amp The posted salary range reflects an estimate based on a variety of compensation factors including but not limited to relevant experience education certifications specialized skills geographic location and business needs Actual compensation may vary and this range is subject to change as our compensation structure or market conditions evolve amp Benefits amp Perks amp Our culture fosters collaboration respect and trust empowering passionate people to do their best work We offer a competitive salary comprehensive benefits and opportunities for career growth In addition to an opportunity to take part in an innovative collaborative and fastgrowing business with a highly motivated and skilled team we also take pride in taking care of our employees Here are just a few ways that we show our appreciation amp We offer comprehensive medical dental and visions plans 401k Retirement Savings Plan to invest in your longterm retirement goals Equity grants for new hires Unlimited PTO Extremely generous company holiday calendar including holiday hiatuses in July amp December Generous Parental Leaveamp Lifestyle Spending Account FSAamp DCFSA HSA Hospital Indemnity insuranceamp Critical Illness insuranceamp Accident insuranceamp Basic LifeADampD shortterm and longterm disability insurance 100 covered by Firestorm Plus the option to purchase additional life insurance for you and your family Mental Health Resources We provide free mental health resources 247 including therapy and more Additional worklife services such as free legal and financial support are available to you as wellamp amp Export Control Compliance amp To conform to US government export control regulations including the International Traffic in Arms Regulations ITAR and Export Administration Regulations EAR you must be a US citizen lawful permanent resident of the US protected individual as defined by 8 USC 1324ba3 or otherwise eligible to obtain the required authorizations from the US Department of State or US Department of Commerce amp Equal Opportunity Statement amp Firestorm is an equal opportunity employer committed to creating a diverse and inclusive workplace and upholding equitable hiring practices All qualified applicants will receive consideration for employm
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
