The Support Systems DeveloperEngineer will design technical improvements eg AI chatbots Robotic Process Automation to modernize the support desk This person will automate processes to improve response times and enhance user experience This person will design and implement improvements to support systems developing automation solutions including AI chatbots and RPA This person will analyze current support processes to identify opportunities for automation and efficiency improvements This person will develop test and deploy custom solutions to enhance the capabilities of existing support tools and systems This person will integrate AI and machine learning technologies into support processes to enable predictive and proactive support capabilities This person will create and maintain documentation for all developed solutions including technical specifications and user guides This person will collaborate with the support team to gather requirements and feedback for new tools and improvements This person will monitor the performance and effectiveness of implemented solutions making adjustments and optimizations as needed This person will stay current with emerging technologies in IT service management and support automation This person will provide technical guidance and training to the support team on new tools and automated processes This person will ensure all developed solutions comply with security requirements and organizational standardsRequirementsSECRET Security Clearance RequiredCSSLP GSEC or SecurityC cerification for Junior Journeyman rolesCISSPISSAP certification for Senior roleWe are actively seeking multiple levelsJunior 0 3 years of experience Bachelors DegreeJourneyman 4 7 years of experience Bachelors DegreeSenior 8 years of experience Bachelors DegreeGood communication skills selfstarter mindsetProfessional proficiency in English is requiredDemonstrated proficiency in using all Microsoft Office applicationsApplicants must be currently authorized to work in the United States on a fulltime basis Avalore will not sponsor applicants for work visas for this positionWork EnvironmentnbspModerate noise ienbspbusiness office with computersnbspphonenbspand printers and or occasional Loud noise airfield large equipmentnbspAbility to sit at a computer terminal for an extended period of timenbspPhysical DemandsnbspWhile performing the responsibilities of the job the employeenbspis required tonbspsit stand talk andnbsphearnbspEmployee isnbspoften required to sit and use their hands and fingers tonbspoperatenbspa computernbspReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsnbspTravelnbspUp to 10 OccasionalnbsptravelnbspAvalore will provide reasonable accommodations to applicants who are unable tonbsputilizenbspour online application system due to a disability Please send your request tonbsphravaloreainbspAvalore is an Equal Opportunity Employer Wenbspnot discriminatenbspbased on age race national or ethnic origin gendernbspveteransnbspstatus disability sexual orientation gender identity or any other legally protected class Applicants have rights under Federal Employment LawsBenefitsEligibility requirements applyEmployer Contributions to Health Care Plan Medical Dental amp VisionRetirement Plan 401k IRA with a generous matching programLife Insurance Basic Voluntary amp ADampDPaid Time Off Vacation Sick amp Public HolidaysShort Term amp Long Term DisabilityTraining amp DevelopmentEmployee Assistance ProgramSalary at Avalore is determined by various factors including but not limited to location the individuals particular combinaition of education knowledge skills competencies and experience as well as contractspecific affordability and organizational requirementsSalary estimates for this job range from 107000 220000
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
