The Solution Engineer will lead technical requirement gathering and solutioning for customer use cases This person will provision tools resources and ensure alignment with customer needs This person will lead the customer use case intake process working with customers to understand their requirements and objectives This person will coordinate with technical teams to develop solutions for customer needs ensuring proposed solutions are feasible and align with the WDP Systems capabilities This person will manage the intake pipeline prioritizing and scheduling new use cases based on organizational priorities and resource availability This person will develop and maintain intake process documentation and templates This person will facilitate solutioning workshops with customers and technical teams This person will work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs This person will track and report on intake metrics including volume cycle time and customer satisfaction This person will collaborate with the customer success team to ensure smooth handoff of new use cases for implementation This person will stay informed about the WDP Systems capabilities and roadmap to effectively guide customers during the intake processRequirementsSECRET Security Clearance RequiredWe are actively seeking multiple levelsJunior 0 3 years of experience Bachelors DegreeJourneyman 4 7 years of experience Bachelors DegreeSenior 8 years of experience Bachelors DegreeGood communication skills selfstarter mindsetProfessional proficiency in English is requiredDemonstrated proficiency in using all Microsoft Office applicationsApplicants must be currently authorized to work in the United States on a fulltime basis Avalore will not sponsor applicants for work visas for this positionWork EnvironmentnbspModerate noise ienbspbusiness office with computersnbspphonenbspand printers and or occasional Loud noise airfield large equipmentnbspAbility to sit at a computer terminal for an extended period of timenbspPhysical DemandsnbspWhile performing the responsibilities of the job the employeenbspis required tonbspsit stand talk andnbsphearnbspEmployee isnbspoften required to sit and use their hands and fingers tonbspoperatenbspa computernbspReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsnbspTravelnbspUp to 10 OccasionalnbsptravelnbspAvalore will provide reasonable accommodations to applicants who are unable tonbsputilizenbspour online application system due to a disability Please send your request tonbsphravaloreainbspAvalore is an Equal Opportunity Employer Wenbspnot discriminatenbspbased on age race national or ethnic origin gendernbspveteransnbspstatus disability sexual orientation gender identity or any other legally protected class Applicants have rights under Federal Employment LawsBenefitsEligibility requirements applyEmployer Contributions to Health Care Plan Medical Dental amp VisionRetirement Plan 401k IRA with a generous matching programLife Insurance Basic Voluntary amp ADampDPaid Time Off Vacation Sick amp Public HolidaysShort Term amp Long Term DisabilityTraining amp DevelopmentEmployee Assistance ProgramSalary at Avalore is determined by various factors including but not limited to location the individuals particular combinaition of education knowledge skills competencies and experience as well as contractspecific affordability and organizational requirementsSalary estimates for this job range from 85000 184000
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