The Operations Analyst will manage SLA compliance analyze SLA performance and ensure proper reporting This person will monitor and report on SLA performance identifying breaches and recommending improvements This person will implement and maintain SLA monitoring systems conduct regular performance reviews and generate SLA compliance reports for stakeholders This person will track and analyze key performance metrics investigate SLA breaches and work with service providers to address performance issues This person will assist in developing and updating SLA documentation including service catalogs and operational level agreements This person will contribute to the continuous improvement of SLA management processes participate in service review meetings and support the negotiation and renewal of SLAs This person will collaborate with other IT teams to ensure proper implementation of SLA monitoring assist in troubleshooting SLArelated issues and contribute to service improvement initiatives This person will stay current with SLA management best practices and tools and support the integration of SLA management with broader IT service management frameworksRequirementsSECRET Security Clearance RequiredCEH Cloud GCIH GICSP GSEC Security or SSCP certification for JuniorJourneyman rolesSecurityX CASP CCNA CCNP Security CCSP GCED GCIA GCLD GDSA or GFACT certification for Senior rolesWe are actively seeking multiple levelsJunior 0 3 years of experience Bachelors DegreeJourneyman 4 7 years of experience Bachelors DegreeSenior 8 years of experience Bachelors DegreeGood communication skills selfstarter mindsetProfessional proficiency in English is requiredDemonstrated proficiency in using all Microsoft Office applicationsApplicants must be currently authorized to work in the United States on a fulltime basis Avalore will not sponsor applicants for work visas for this positionWork EnvironmentnbspModerate noise ienbspbusiness office with computersnbspphonenbspand printers and or occasional Loud noise airfield large equipmentnbspAbility to sit at a computer terminal for an extended period of timenbspPhysical DemandsnbspWhile performing the responsibilities of the job the employeenbspis required tonbspsit stand talk andnbsphearnbspEmployee isnbspoften required to sit and use their hands and fingers tonbspoperatenbspa computernbspReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsnbspTravelnbspUp to 10 OccasionalnbsptravelnbspAvalore will provide reasonable accommodations to applicants who are unable tonbsputilizenbspour online application system due to a disability Please send your request tonbsphravaloreainbspAvalore is an Equal Opportunity Employer Wenbspnot discriminatenbspbased on age race national or ethnic origin gendernbspveteransnbspstatus disability sexual orientation gender identity or any other legally protected class Applicants have rights under Federal Employment LawsBenefitsEligibility requirements applyEmployer Contributions to Health Care Plan Medical Dental amp VisionRetirement Plan 401k IRA with a generous matching programLife Insurance Basic Voluntary amp ADampDPaid Time Off Vacation Sick amp Public HolidaysShort Term amp Long Term DisabilityTraining amp DevelopmentEmployee Assistance ProgramSalary at Avalore is determined by various factors including but not limited to location the individuals particular combinaition of education knowledge skills competencies and experience as well as contractspecific affordability and organizational requirementsSalary estimates for this job range from 85000 184000
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