The Data Operations Customer Support Specialist will provide technical support for datarelated issues This person will troubleshoot problems with data access quality and availability collect customer feedback for continuous improvement and ensure support activities adhere to data security policies This person will respond to and resolve customer tickets related to data services diagnose complex datarelated problems and coordinate with technical teams for issue resolution This person will develop and maintain knowledge base articles for common data issues create and update documentation for data services and train users on data access and utilization This person will monitor data service health and performance track and report on support metrics and customer satisfaction and identify patterns in support requests to drive improvements This person will participate in change management processes for data services communicate service disruptions and maintenance activities to users and collaborate with data engineering teams to enhance service reliability This person will establish support procedures and escalation paths implement proactive monitoring to identify potential issues before they impact users and maintain awareness of the data platform roadmap to prepare for supporting new featuresRequirementsSECRET Security Clearance RequiredCND GFACT GSEC or Security cerification for Junior Journeyman rolesSecurityX CASP CCNP Security CISA FITSPO GICSP or SSCP certification for Senior roleWe are actively seeking multiple levelsJunior 0 3 years of experience Bachelors DegreeJourneyman 4 7 years of experience Bachelors DegreeSenior 8 years of experience Bachelors DegreeGood communication skills selfstarter mindsetProfessional proficiency in English is requiredDemonstrated proficiency in using all Microsoft Office applicationsApplicants must be currently authorized to work in the United States on a fulltime basis Avalore will not sponsor applicants for work visas for this positionWork EnvironmentnbspModerate noise ienbspbusiness office with computersnbspphonenbspand printers and or occasional Loud noise airfield large equipmentnbspAbility to sit at a computer terminal for an extended period of timenbspPhysical DemandsnbspWhile performing the responsibilities of the job the employeenbspis required tonbspsit stand talk andnbsphearnbspEmployee isnbspoften required to sit and use their hands and fingers tonbspoperatenbspa computernbspReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsnbspTravelnbspUp to 10 OccasionalnbsptravelnbspAvalore will provide reasonable accommodations to applicants who are unable tonbsputilizenbspour online application system due to a disability Please send your request tonbsphravaloreainbspAvalore is an Equal Opportunity Employer Wenbspnot discriminatenbspbased on age race national or ethnic origin gendernbspveteransnbspstatus disability sexual orientation gender identity or any other legally protected class Applicants have rights under Federal Employment LawsBenefitsEligibility requirements applyEmployer Contributions to Health Care Plan Medical Dental amp VisionRetirement Plan 401k IRA with a generous matching programLife Insurance Basic Voluntary amp ADampDPaid Time Off Vacation Sick amp Public HolidaysShort Term amp Long Term DisabilityTraining amp DevelopmentEmployee Assistance ProgramSalary at Avalore is determined by various factors including but not limited to location the individuals particular combinaition of education knowledge skills competencies and experience as well as contractspecific affordability and organizational requirementsSalary estimates for this job range from 67000 117000
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