SummaryThe Scheduler I role is involved in patient care handling a large volume of inquiries and requests from patients providers for accessassistance in scheduling diagnostic outpatient imaging services physician referralappointments and general department information across all Atlantic Health Locations Accurately performs the scheduling insurance eligibility verification preauthorization financial assistance screening estimate creationcollections and ensures accurate collection of patient registration dataEnsures accurate transcription and scanning of exam referralorders transcription into patients EMRFollowsup with payer to receive a determination on insurance verification escalating as necessary to ensure preservice approvalAccomplishes flexible work assignments based on daily priority following established metrics and guidelines Job Duties Accurately handles incoming phone calls SMS requests electronic web requests performs patient registration placing outbound phone calls and scheduling appointments for all Atlantic Health System locations within a high callfast paced call volume environmentEnsures accurate and timely completion of inbound scheduling requests via fax or electronic work queuesIndicates special patient needs ex special accommodation exam protocols interpreter etcPromotes patient portal usage and connects to registration resources when applicableEnsures patients are aware of their upcoming appointment at the time of scheduling assists with cancelling and rescheduling servicesCompletes the patients Face sheet at the time of scheduling with all necessary demographicinsurance information and formsdocuments in efforts to expedite the checkin process Maintains and updates patients accounts for medical and financial eligibility Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review ie obtaining all necessary billing insurance and other demographic information from patient or insurance representative obtaining necessary authorizations etcCoordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment amount due for servicePerforms realtime insurance verification and interprets responses Communicates insurance participation financial responsibility if applicable and time of service policy to patient population Collects Preservice financial responsibility for upcoming servicesProactively solicits customer feedbackProvides proactive and timely responses to internal and external customer needs and requestsSupports revenue cycle department policies practices and goals related to the patient experience and quality outcomesMeets individual productivity and quality expectations in all job functionsEscalate cases as appropriate Reports errors and mistakes found in system to direct supervisor to promote education coaching and training opportunities of othersMaintains knowledge of insurance requirementsCompletes all required trainings participates in staff meetings and inservices
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