Summary Distribute monthly billings to customers on a timely basis Enter adjustments complete account updates receive incoming calls and perform data entry for new and existing customers Duties and Responsibilities Research payments received from customers for customer account and invoice number Assist dealerscustomer over the phone with incoming calls Process credit card and ACH transactions Perform data entry functions including bill coding account information changes new account setup adjustments and cancellations Assist with dealers questions regarding outside service provider invoices to customer billing to ensure accurate billing Professional interaction with customers and other departments to research and resolve customer issues Research and correct exceptions on billing integrity reports Maintain accurate customer files Assist with monthly close process Special projects and other duties as assigned Supervisory Responsibilities None required Knowledge Skills and Abilities Knowledge Knowledge of billing services Must be PC literate with knowledge of and experience in using Microsoft Office applications Word Excel Outlook andor Access and have the ability to learn other software functions Skills Must have good oral and written communication skills Must have good interpersonal customer service and teamwork skills Must be very organized and detail oriented Frequent need for creativity and problem analysis Typing of about 40 wpm and 10key experience Abilities Ability to prioritize Ability to read and comprehend simple instructions short correspondence and memos Ability to write simple correspondence Ability to effectively present information in oneonone and small group situations to customers clients and other employees of the organization Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals Ability to compute rate ratio and percent and to draw and interpret bar graphs Ability to apply common sense understanding to carry out simple one or twostep instructions Ability to deal with standardized situations with only occasional or no variables Ability to adapt to changes in the work environment delays or unexpected events manage competing demands change approach or method to best fit the situation Ability to concentrate on a task over a period of time without being distracted Ability to maintain composure keep emotions in check and avoid aggressive behavior even in very difficult situations Physical Demands While performing the duties of this job the employee is occasionally required to stand walk sit twist use hands to handle push pull or feel reach with hands and arms climb or balance stoop kneel crouch or crawl and talk or hear The employee must regularly lift andor move up to 10 pounds to 25 pounds Specific vision abilities required by this job include close vision distance vision and ability to adjust focus Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions Work Environment Hybrid positionwith occasional need for rep to work in the office Minimum Qualifications High school diploma or General Education Degree GED and one year data entry cash application billing andor customer service experience
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