Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com. Location: Toronto - 179 Wicksteed Employment Status: Salary Full-Time Function: Customer Experience Pay Range: $38,799.00 - $58,199.00Target Bonus: %Req ID: 30035 About the Role We are looking for a customer‑focused Bilingual Customer Care Representative to join our Customer Care & Distribution team. In this role, you will be at the center of the customer experience—supporting customers from order placement through issue resolution. You’ll take ownership of customer interactions, partner cross‑functionally, and help deliver a consistent, high‑quality experience that drives satisfaction and loyalty. If you’re detail‑oriented, solutions‑driven, and thrive in a fast‑paced environment, this role offers the opportunity to make a meaningful impact every day.What You’ll Do Deliver an Exceptional Customer Experience Serve as a primary point of contact for customers via phone, email, and case management tools Own customer inquiries from first contact through resolution, ensuring timely and accurate outcomes Communicate proactively and professionally regarding order status, changes, and delivery expectations Manage Orders & Customer Requests Process customer orders accurately using Esker and SAP, meeting same‑day entry expectations Review orders for accuracy, availability, and credit status, resolving issues to avoid shipment delays Send order confirmations and updates to ensure clarity and confidence for customers Solve Problems & Build Relationships Investigate and resolve issues related to credit holds, returns, and order discrepancies Manage product returns in accordance with company policy, including issuing RMAs and completing follow‑up Support customers with discontinued products by identifying alternatives or partnering with Sales and Technical teams Collaborate & Improve Work closely with Sales, Logistics, Finance, and Technical teams to improve first‑contact resolution Contribute ideas that enhance processes, efficiency, and customer satisfaction Participate actively in team meetings, coaching sessions, and perfo
