PositionnbspHealthcare Receptionist Working HoursnbspUS Hours 9am5pm ESTFullTime Remote WorkSalarynbspSouth African Rand ZARWe are looking for a highly organized compassionate and detailoriented Healthcare ReceptionistThe Healthcare Receptionist will be responsible for managing the intake process from the initial point of contact through to the completion of required documentation and coordination of services This role requires excellent communication skills strong attention to detail and the ability to handle sensitive patient and family information professionallyThe ideal candidate will have experience in healthcare administrationKey ResponsibilitiesServe as the first point of contact for prospective clients families and referral sourcesRespond to phone calls emails and inquiries regarding ABA therapy servicesCollect and verify patient and family information during the intake processGather required documentation including insurance information referrals medical records and other supporting documentsVerify insurance eligibility and benefits where requiredCoordinate with insurance providers healthcare professionals referral sources and internal teamsReview referrals and ensure all required information is received before moving cases forwardMaintain accurate and uptodate patient records within the organizations systemsSchedule assessments consultations and other appointments as requiredFollow up with families and referral sources regarding outstanding documentation or next stepsCommunicate the intake status clearly to internal teamsIdentify missing or incorrect information and take appropriate action to resolve issuesEnsure all intake activities are completed accurately and within required timelinesMaintain confidentiality and comply with applicable healthcare privacy and data protection requirementsProvide a professional empathetic and positive experience for families throughout the intake processAssist with administrative tasks related to admissions referrals authorizations and onboardingRequirementsPrevious experience in healthcare administrationExcellent written and verbal English communication skillsStrong attention to detail and accuracyExcellent organizational and timemanagement skillsAbility to handle confidential and sensitive information professionallyComfortable communicating with parents caregivers healthcare providers and insurance companiesStrong computer literacy and ability to learn new systems quicklyAbility to work independently in a remote environmentReliable internet connection and a professional homeoffice setupAbility to work US business hours
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