We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job DescriptionSummary:The BD Pyxis Field Service Engineer provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense DoD and Defense Health Agency DHA facilities. This role is responsible for solving, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationshipsResponsibilities of a Field Service EngineerTechnical Support & TroubleshootingProvide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.Diagnose and repair proprietary hardware and software components with full case ownership.Independently tackle sophisticated issues and raise to Senior or Lead FSEs as needed.Support government accounts requiring eligibility for a CAC Common Access Card.Required Experience & Qualifications1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and acquiring required identification credentials or security badgesStrong solving, diagnostic, and problem-solving skills.Excellent communication, customer service, an
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